Privacy Policy

BUSINESS DETAILS

Legal business name: Australia Healthcare Tech Pty Ltd
ABN: 71 699 802 938
Trading as: Top Korean Beauty
Website: topkoreanbeauty.com.au
Privacy contact: via contact form

INTRODUCTION

We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit or use our website, place an order, create an account, subscribe to our communications, contact us, or otherwise interact with us.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

By using our website or providing personal information to us, you acknowledge that your information will be handled in accordance with this Privacy Policy.

This Privacy Policy should be read together with our [Terms & Conditions] and other policies published on our website.

We may update this Privacy Policy from time to time. Any updated version will be published on this page with the date it was last updated.

WHAT PERSONAL INFORMATION WE COLLECT

The type of personal information we collect depends on how you interact with us.

We may collect:

• Your name;

• Email address;

• Telephone number;

• Billing address;

• Shipping or delivery address;

• Account and login information, where you create an account;

• Order and purchase history;

• Products purchased, returned or exchanged;

• Payment and transaction information;

• Information you provide when contacting customer service;

• Information provided when requesting a return, refund or replacement;

• Reviews, feedback, photographs or other content you choose to submit;

• Information provided when subscribing to our newsletter or marketing communications;

• Information relating to your preferences and interactions with our website;

• IP address;

• Browser type and device information;

• Operating system and other technical information;

• Website browsing and interaction information;

• Information collected through cookies, pixels, tags and similar technologies; and

• Any other information you voluntarily provide to us.

We generally do not need to collect sensitive information to process your order. Please avoid providing sensitive personal information unless it is reasonably necessary for your enquiry or interaction with us.

INFORMATION REQUIRED TO COMPLETE A PURCHASE

Some personal information is necessary for us to provide our products and services.

For example, we may need your name, email address, delivery address and payment information to process and deliver an order.

If you choose not to provide information that is reasonably necessary for a particular transaction or service, we may not be able to process your order, provide the requested service or respond fully to your enquiry.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information directly from you when you:

• Create an account;

• Place an order;

• Subscribe to our newsletter or marketing communications;

• Contact us by email, phone or through our website;

• Submit a review, feedback or enquiry;

• Request a return, refund or replacement;

• Participate in a promotion, competition or other activity; or

• Otherwise provide information to us.

We may also collect certain information automatically when you browse or use our website.

We may receive information from third parties where permitted by law, including payment providers, delivery providers, technology providers, analytics providers, advertising platforms and other service providers that assist us in operating our business.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for purposes including:

1. Processing and fulfilling your orders;

2. Processing payments and refunds;

3. Arranging delivery of your purchases;

4. Providing order confirmations, shipping updates and other transactional communications;

5. Providing customer service and responding to enquiries;

6. Managing customer accounts;

7. Processing returns, refunds and replacements;

8. Managing reviews, feedback and other content you choose to submit;

9. Sending marketing and promotional communications where permitted by law;

10. Understanding how customers use our website;

11. Improving our website, products, services and customer experience;

12. Personalising aspects of your website experience where appropriate;

13. Analysing website traffic and marketing performance;

14. Detecting and preventing fraud, abuse and other unlawful activity;

15. Maintaining business and transaction records;

16. Complying with legal and regulatory obligations;

17. Resolving disputes and enforcing our agreements; and

18. Other purposes that you have consented to or that are permitted or required by law.

MARKETING COMMUNICATIONS

If you subscribe to our newsletter or otherwise provide consent to receive marketing communications, we may send you information about products, promotions, special offers, new arrivals and other updates relating to our business.

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link included in our marketing emails; or

• Contacting us using the details provided in this Privacy Policy.

Unsubscribing from marketing communications will not affect essential transactional communications, such as order confirmations, payment notifications or shipping updates.

Where required by law, we will only send electronic marketing communications with your consent or where another lawful basis applies.

COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies to provide functionality, understand website usage and improve your experience.

Cookies may be used to:

• Remember your preferences;

• Keep products in your shopping cart;

• Support checkout and other website functionality;

• Recognise returning visitors;

• Understand website traffic and visitor behaviour;

• Analyse website performance;

• Measure marketing and advertising effectiveness; and

• Support relevant advertising.

We may also use pixels, tags, web beacons and similar technologies provided by third-party services.

You can manage or disable cookies through your browser settings. Some website functionality may not operate correctly if certain cookies are disabled.

SHOPIFY AND THIRD-PARTY SERVICE PROVIDERS

Our online store is powered by Shopify, which provides the e-commerce platform and infrastructure used to operate our website.

We may also use third-party service providers to help us operate our business, including providers for:

• Payment processing;

• Shipping and delivery;

• Website hosting and technology;

• Customer service;

• Email and SMS communications;

• Analytics;

• Advertising and marketing;

• Fraud prevention and security; and

• Other business administration services.

These providers may have access to personal information where reasonably necessary to provide services to us.

Third-party providers may handle personal information in accordance with their own privacy policies and applicable legal requirements.

PAYMENT INFORMATION

Payments made through our website may be processed by third-party payment providers.

We generally do not store complete payment card details on our own systems. Payment information may be collected and processed directly by the relevant payment provider in accordance with its security practices and privacy policy.

DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to operate our business and provide products and services to you.

This may include disclosure to:

• Shopify and other e-commerce technology providers;

• Payment processors and financial service providers;

• Shipping and delivery providers;

• Website, hosting and IT providers;

• Customer service providers;

• Email and SMS marketing providers;

• Analytics providers;

• Advertising and social media platforms;

• Fraud prevention and security providers;

• Professional advisers, such as accountants, lawyers and consultants;

• Government agencies or authorities where required or permitted by law; and

• Other service providers where reasonably necessary for the purposes described in this Privacy Policy.

We do not sell your personal information as a standalone product.

SOCIAL MEDIA, REVIEWS AND USER CONTENT

If you choose to interact with us through social media, submit a product review, provide feedback, upload a photograph or otherwise provide content to us, we may collect and use the information you provide for the purposes for which it was submitted.

If you submit content intended to be publicly displayed, such as a product review, the information you choose to publish may be visible to other website visitors.

Please consider carefully what personal information you include in publicly visible reviews, comments or other content.

Third-party social media platforms operate under their own privacy policies, and we are not responsible for how those platforms handle your information.

PERSONAL INFORMATION OF MINORS

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the information and take appropriate action where required.

OVERSEAS DISCLOSURE OF PERSONAL INFORMATION

Some of the third-party service providers we use may be located outside Australia, or may store or process information outside Australia.

We will take reasonable steps required by applicable Australian privacy laws when personal information is disclosed to overseas recipients.

Because the countries and service providers we use may change as our business develops, we may update this section from time to time.

DATA SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include appropriate access controls, secure systems, encryption and other technical and organisational safeguards appropriate to the nature of the information we hold.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of an eligible data breach involving your personal information, we will take the steps required under applicable privacy laws.

RETENTION OF PERSONAL INFORMATION

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, to provide our services, maintain appropriate business and transaction records, resolve disputes, and comply with our legal obligations.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where appropriate.

LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, applications or services.

These third-party websites operate independently from us and may have their own privacy policies and terms of use.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information to them.

ACCESSING YOUR PERSONAL INFORMATION

You may request access to personal information that we hold about you.

To make an access request, please contact us using the privacy contact details provided at the beginning of this policy.

We may need to verify your identity before providing access to your information.

In certain circumstances, we may be unable to provide access where permitted or required by law. If this applies, we will explain the reason where appropriate.

CORRECTING YOUR PERSONAL INFORMATION

If you believe that personal information we hold about you is inaccurate, incomplete, out of date or misleading, you may request that we correct it.

We will take reasonable steps to correct information where appropriate.

If you have an account with us, you may also be able to update certain information through your account.

PRIVACY COMPLAINTS

If you have a concern or complaint about how we have collected, used, disclosed or handled your personal information, please contact us using the privacy contact details provided at the beginning of this policy.

Please provide sufficient information for us to understand and investigate your concern.

We will review your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, or if we do not respond within a reasonable period, you may contact the Office of the Australian Information Commissioner (OAIC).

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal requirements.

When we make changes, we will publish the updated Privacy Policy on this page and update the “Last updated” date.

We recommend reviewing this page periodically to stay informed about how we handle personal information.

CONTACT US

If you have any questions about this Privacy Policy, wish to request access to or correction of your personal information, or would like to make a privacy complaint, please contact us via contact form.