Terms & Conditions

Welcome to Top Korean Beauty.

These Terms & Conditions apply when you access or use our website or purchase products through our online store.

By using our website or placing an order, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy and Return & Refund Policy.

Please read these Terms & Conditions carefully before using our website or placing an order.

HOW TO READ THESE TERMS

These Terms & Conditions are divided into the following sections:

Part A — Buying Products
These terms apply when you browse, order or purchase products through our website.

Part B — Using Our Website
These terms apply when you access, browse or otherwise interact with our website.

Part C — General Terms
These terms apply to both your use of our website and your purchases.

Our Privacy Policy, Shipping Policy and Return & Refund Policy form part of the terms governing your use of our website and purchases from us.

PART A — BUYING PRODUCTS

1. PLACING AN ORDER

When you place an order through our website, you are making an offer to purchase the products in your order at the prices displayed at checkout.

Before submitting your order, you will have an opportunity to review your order details, delivery information and total price.

You are responsible for ensuring that the information you provide is accurate and complete.

After submitting your order, you will receive an order confirmation email acknowledging that we have received your order.

Receiving an order confirmation does not necessarily mean that your order has been accepted.

Your order is accepted when we confirm that your order is being processed or dispatched, or otherwise expressly accept your order.

2. ELIGIBILITY TO PURCHASE

By placing an order, you confirm that:

• You have the legal capacity to enter into a binding agreement;

• The information you provide is accurate and complete;

• You are authorised to use the payment method provided; and

• You are purchasing products for lawful purposes.

If you are purchasing on behalf of another person or business, you confirm that you are authorised to do so.

3. ORDER ACCEPTANCE

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• A product is unavailable;

• There is an obvious pricing or product description error;

• We reasonably suspect fraudulent or unauthorised activity;

• We are unable to verify information necessary to process the order;

• A shipping restriction prevents us from fulfilling the order; or

• Circumstances outside our reasonable control prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will provide an appropriate refund.

Nothing in this section limits your rights under the Australian Consumer Law.

4. PRODUCT AVAILABILITY

Products displayed on our website are subject to availability.

We make reasonable efforts to keep product availability information accurate and up to date.

If a product becomes unavailable after you place an order, we will contact you and may offer an appropriate alternative or refund.

We will not charge you for products that we are unable to supply.

5. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, colours, sizes and other product information displayed on our website are accurate.

However, product packaging, appearance, colours and formulations may change from time to time.

Images are provided for illustrative purposes and may not always represent the exact packaging supplied by the manufacturer.

If you have allergies, sensitivities or other specific concerns, please check the current product packaging and ingredient information before using a product.

If you require additional product information before purchasing, please contact us.

6. PRICES

All prices displayed on our website are in [AUD] and [include GST where applicable], unless otherwise stated.

Shipping costs and other applicable charges will be displayed at checkout before you complete your purchase.

We take reasonable care to ensure that prices displayed on our website are accurate.

If we discover an obvious and genuine pricing error before your order has been accepted, we may contact you to discuss the error.

You may then choose whether to proceed with the order at the correct price or cancel the affected order for a refund.

7. PAYMENT

Payment must be successfully received before your order can be processed.

We may offer the payment methods displayed at checkout.

Payments may be processed by third-party payment providers and may be subject to their own terms and conditions.

We generally do not store complete payment card details on our own systems.

If your payment is declined or cannot be successfully processed, we may be unable to fulfil your order until payment has been successfully completed.

8. SHIPPING AND DELIVERY

Shipping and delivery are subject to our Shipping Policy, which forms part of these Terms & Conditions.

Delivery timeframes displayed on our website are estimates unless expressly stated otherwise.

For information about shipping costs, processing times, tracking, delivery delays and other shipping matters, please refer to our Shipping Policy.

9. RETURNS, REFUNDS AND CONSUMER GUARANTEES

Returns and refunds are subject to our Return & Refund Policy.

Nothing in these Terms & Conditions or our other policies excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded.

Depending on the circumstances, if a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy.

Our voluntary return and refund policies operate in addition to your statutory rights.

PART B — USING OUR WEBSITE

10. WEBSITE USE

You may use our website for lawful purposes and in accordance with these Terms & Conditions.

You must not:

• Use our website for unlawful, fraudulent or misleading purposes;

• Attempt to gain unauthorised access to our website, systems or accounts;

• Interfere with the security or operation of our website;

• Introduce viruses, malware or other harmful material;

• Use automated systems to scrape or extract website content without our permission;

• Copy or commercially exploit our website content without permission; or

• Use our website in a way that could damage, disable or impair its operation.

11. CUSTOMER ACCOUNTS

You may be able to create an account on our website.

If you create an account, you are responsible for:

• Providing accurate and current information;

• Keeping your login credentials secure;

• Maintaining the confidentiality of your password; and

• Notifying us if you believe your account has been accessed without your permission.

You are responsible for activity carried out through your account where that activity results from your failure to keep your account information secure.

We may restrict or suspend an account where reasonably necessary to protect our website, customers or business.

12. REVIEWS AND USER CONTENT

Where our website allows you to submit reviews, photographs, comments or other content, you are responsible for ensuring that the content you submit:

• Is truthful and based on your genuine experience;

• Is not unlawful, defamatory, misleading or offensive;

• Does not infringe another person's intellectual property or privacy rights;

• Does not contain malicious software; and

• Does not impersonate another person.

By submitting content for publication on our website, you grant us a non-exclusive, royalty-free licence to use, reproduce, display and publish that content for purposes connected with our business and website.

We may remove or decline to publish content that we reasonably consider inappropriate, unlawful, misleading or inconsistent with these Terms & Conditions.

Nothing in this section requires you to provide a review or prevents you from expressing an honest opinion about a product.

13. INTELLECTUAL PROPERTY

Unless otherwise stated, the content on our website is owned by or licensed to us.

This includes, where applicable:

• Text;

• Product descriptions;

• Photographs;

• Graphics;

• Logos;

• Designs;

• Website layouts;

• Videos;

• Icons; and

• Other website materials.

You may access and use our website for personal, non-commercial purposes.

You must not reproduce, distribute, modify, publish, transmit or commercially exploit our website content without our prior written permission, except where permitted by law.

Third-party trademarks, brand names and product names displayed on our website remain the property of their respective owners.

14. PROMOTIONS AND DISCOUNT CODES

From time to time, we may offer promotional codes, discounts, sales, gifts with purchase or other promotional offers.

Individual promotions may be subject to additional terms, including:

• Promotion dates;

• Minimum spend requirements;

• Eligible products;

• Eligible customers;

• Usage limits;

• Stock availability; and

• Whether the promotion can be combined with other offers.

Any additional terms will be displayed with the relevant promotion.

Unless otherwise stated, promotional codes cannot be exchanged for cash.

Promotional offers remain subject to your rights under the Australian Consumer Law.

15. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, applications or services.

We may also use third-party providers for services such as:

• Payment processing;

• Shipping and delivery;

• Website technology;

• Analytics;

• Advertising;

• Customer reviews;

• Customer service; and

• Email or SMS communications.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for the content, availability, security or privacy practices of third-party websites or services, except to the extent required by law.

PART C — GENERAL TERMS

16. WEBSITE AVAILABILITY

We aim to keep our website available and operating correctly, but we do not guarantee that it will always be available, uninterrupted or error-free.

The website may occasionally be unavailable due to maintenance, updates, technical problems, security issues or circumstances outside our reasonable control.

We may modify, update or discontinue parts of our website where reasonably necessary.

Nothing in this section limits any rights you have under applicable law.

17. SECURITY

We take reasonable steps to protect our website and the information we hold from unauthorised access and misuse.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for taking reasonable precautions when using our website, including keeping your account information secure.

18. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters;

• Severe weather;

• Fires or floods;

• Epidemics or pandemics;

• War or civil unrest;

• Government actions or restrictions;

• Transport or postal disruptions;

• Power or telecommunications failures;

• Cybersecurity incidents; or

• Other circumstances beyond our reasonable control.

Where such an event affects an order or service, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

This section does not remove any consumer rights that apply under Australian law.

19. LIABILITY

To the extent permitted by law, we are not responsible for loss or damage arising from:

• Your misuse of our website;

• Unauthorised access resulting from your failure to keep your account information secure;

• Third-party websites or services;

• Events outside our reasonable control; or

• Information supplied by you that is inaccurate or incomplete.

Nothing in these Terms & Conditions excludes, restricts or modifies any liability or consumer guarantee that cannot legally be excluded, restricted or modified.

20. PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what personal information we collect, how we use it, who we may disclose it to and how you can contact us about your privacy.

21. SUSPENSION OR TERMINATION

We may restrict or suspend your access to our website or account where reasonably necessary, including where we reasonably believe there has been:

• Fraudulent or unlawful activity;

• A security risk;

• Misuse of the website;

• A breach of these Terms & Conditions; or

• Activity that may harm our website, business or customers.

Any action taken under this section will be subject to applicable law.

22. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or legal requirements.

Updated Terms & Conditions will be published on this page with a revised “Last updated” date.

The Terms & Conditions applicable to an order will generally be those in effect when the order is placed, subject to applicable law.

23. SEVERABILITY

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be interpreted or removed to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

24. GOVERNING LAW

These Terms & Conditions are governed by the laws of NSW, Australia.

You agree that courts exercising jurisdiction in NSW, Australia may have jurisdiction in relation to matters arising from these Terms & Conditions, subject to any mandatory rights or protections available to you under applicable law.

25. CONTACT US

If you have any questions about these Terms & Conditions, please contact us via contact form.